Technical Support Solutions for EMS Agencies

In the fast-paced and high-stakes world of emergency medical services, technical issues can have serious consequences. EMS agencies rely heavily on their equipment and software systems, and any downtime can impede their ability to respond to emergencies effectively.

Discover how our team can support and assist your technical operations by laying out a support plan that fits your service.

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HGlobal’s Comprehensive Technical Support

HGlobal offers a robust technical support solution specifically designed for EMS agencies. Our services are tailored to address the unique challenges faced in emergency medical operations, providing peace of mind and enhanced operational efficiency.

Key Components of Our Technical Support Solution

Teir 1

Basic plan

Offers customized assessments and staff training to enhance system efficiency and empower EMS personnel, laying the groundwork for advanced technological integration.

Customized Technical Assessments

Comprehensive assessments of your current technical infrastructure, identifying areas for improvement or potential risks.
Tailored recommendations to enhance system reliability and efficiency, aligned with the specific needs of your EMS agency.

Emergency Response Solutions

Rapid response team for critical technical failures, equipped to deliver on-site support when needed.
Minimizes downtime in emergency situations, ensuring that technical issues do not hinder critical EMS operations.
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Teir 2

Direct Plan

Integrates routine maintenance with emergency response solutions to minimize downtime and maintain peak system performance, ensuring reliability in critical situations.

Routine Maintenance and Upgrades

Scheduled maintenance services to ensure all technical equipment and software are up to date and functioning at peak performance.Preventive maintenance reduces the likelihood of unexpected failures and keeps systems running smoothly.

Training and Knowledge Transfer

Training sessions for EMS staff on new technologies and system updates to ensure smooth adoption and usage.
Empowers EMS personnel with the knowledge to utilize technical systems effectively, reducing dependency on external support.
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Teir 3

Enterprise

Provides a dedicated EMS technology expert on-site to manage technical needs, liaise with IT teams and vendors, ensuring seamless project execution and complete tech support.

Onsite support

A dedicated EMS technology expert that regularly attends your headquarters will ensure that you are completely covered for all your technical needs or projects.

Technical service managment

managing your technical services and projects, your on-site team member can liaison with your municipal IT Team and external vendors to ensure all your technology requirements are satisfied.
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Pricing

Compare our plans and find yours

Simple, transparent pricing that grows with you.

Tier 1

Basic
$38 CAD / Device / Month
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Tier 2

Direct
$57 CAD / Device / Month
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Tier 3

Enterprise
$76.00 CAD / hour
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Operational
Email Support
Device repair
Case Escalation
1 software
10 software(s)
Unlimited
Administration
Account Management
1 dedicated assistant (Remote)
Unlimited Onsite
Preventative Maintenance
Express Service
Performance Package
Modernization
Deployment Management
Device Management
Automatic Upgrades
24/7 Line
Onsite Repair
Managed IT Services
Cyber Package
Reports
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Basic plan

$96/year
Basic features for up to 10 users with everything you need.
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Business plan

$192/year
Advanced features and reporting, better workflows and automation.
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Enterprise plan

$384/year
Personalised service and enterprise security for large teams.
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User access
Basic features
Saved reports
10
20
Unlimited
Individual data
20GB
40GB
Unlimited
Support
Automated workflows
200+ integrations
Reporting and analytics
Analytics
Basic
Advanced
Advanced
Export reports
Scheduled reports
API access
Advanced reports
Saved reports
Customer properties
Custom fields
User access
SSO/SAML authentication
Advanced permissions
Audit log
Data history
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A dedicated solution for startups and enterprises

Highlight a specific instance where HGlobal’s technical support made a significant difference in an EMS agency's operations. Include metrics like reduced downtime, improved response times, or enhanced system reliability.

Testimonial: A quote from an EMS agency leader expressing satisfaction with the technical support services.

Every Second Saved
- Saves Lives

Leverage technology and data to allow your team to focus on what matters most - saving lives

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