Products & Services

Technical Support Solutions for Emergency and Health Service Organizations

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HGlobal’s Comprehensive Technical Support

HGlobal offers robust technical support solutions specifically designed for Emergency and Health service agencies. Our services are tailored to address the unique challenges faced in these environments.

Key Components of Our Technical Support Solution

Tier 1

Basic plan

Offers customized assessments and a foundation for advanced technological support.

Customized Technical Assessments

Comprehensive assessments of your current technical infrastructure, identifying areas for improvement or potential risks.
Tailored recommendations to enhance system reliability and efficiency, aligned with the specific needs of your organization.

Emergency Response Solutions

Rapid response team for critical technical failures, equipped to deliver on-site support when needed.
Minimizes downtime in emergency situations, ensuring that technical issues do not hinder critical operations.
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Tier 2

Direct Plan

Integrates routine maintenance with emergency response solutions to minimize downtime and maintain peak system performance, ensuring reliability in critical situations.

Routine Maintenance and Upgrades

Scheduled maintenance services to ensure all technical equipment and software are up to date and functioning at peak performance.
Preventive maintenance reduces the likelihood of unexpected failures and keeps systems running smoothly.

Training and Knowledge Transfer

Training sessions for staff on new technologies and system updates to ensure smooth adoption and usage.
Empowers personnel with the knowledge to utilize technical systems effectively, reducing dependency on external support.
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Tier 3

Enterprise

Provides a dedicated technology expert on-site to manage technical needs, liaise with IT teams and vendors, ensuring seamless project execution and complete tech support.

Onsite support

A dedicated technology expert that is onsite in regular intervals to ensure your organizations technical needs are met.

Technical service managment

managing your technical services and projects, your on-site team member can liaison with your organizations IT Team and external vendors to ensure all your technology requirements are satisfied.
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Pricing

Compare our plans and find yours

Simple, transparent pricing that grows with you.

Tier 1

Basic
$38 CAD / Device / Month
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Tier 2

Direct
$57 CAD / Device / Month
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Tier 3

Enterprise
$76.00 CAD / hour
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Operational
Email Support
Device repair
Case Escalation
1 software
10 software(s)
Unlimited
Administration
Account Management
1 dedicated assistant (Remote)
Unlimited Onsite
Preventative Maintenance
Express Service
Performance Package
Modernization
Deployment Management
Device Management
Automatic Upgrades
24/7 Line
Onsite Repair
Managed IT Services
Cyber Package
Reports
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Basic plan

$96/year
Basic features for up to 10 users with everything you need.
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Business plan

$192/year
Advanced features and reporting, better workflows and automation.
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Enterprise plan

$384/year
Personalised service and enterprise security for large teams.
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User access
Basic features
Saved reports
10
20
Unlimited
Individual data
20GB
40GB
Unlimited
Support
Automated workflows
200+ integrations
Reporting and analytics
Analytics
Basic
Advanced
Advanced
Export reports
Scheduled reports
API access
Advanced reports
Saved reports
Customer properties
Custom fields
User access
SSO/SAML authentication
Advanced permissions
Audit log
Data history
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A dedicated solution for startups and enterprises

Highlight a specific instance where HGlobal’s technical support made a significant difference in an EMS agency's operations. Include metrics like reduced downtime, improved response times, or enhanced system reliability.

Testimonial: A quote from an EMS agency leader expressing satisfaction with the technical support services.

Every Second Counts

Leveraging data analytics and technology to allow first responders and allied health providers to focus on what matters most – their patients

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